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Matrox DualHead2Go Troubleshooting

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Here are some helpful hints that may be helpful if you run into a snag when setting up a Matrox DualHead2Go.

Update The Firmware

Before you do anything, update the firmware on the Matrox DualHead2Go box.

  1. Click the following link to get to the Matrox Software download page.
  2. Select the Model of DualHead2Go that you have.
  3. Select the Operating System.
  4. Then Download the Firmware from the link provided.
  5. Connect the DualHead2Go to the computer via the usb cable provided and follow the instructions in the software you downloaded to install the firmware.

Matrox Software Download Page: http://www.matrox.com/graphics/en/support/gxm/drivers/

Connections, Cable Length and Other Video Equipment

  • Make sure the connection to all monitors and all USB connections are secure.
  • The light on the DualHead2Go box will be green if all connections are connected properly.
  • Matrox recommends a Maximum of 6ft of cable to the monitors/projectors that are connected to it. We have been able to successfully test these devices with up to 50 feet of VGA cable. Adding a distribution amplifier between the DualHead2Go and the monitor/projector is recommened for cable lengths longer than 50 feet.
  • The DualHead2Go normally will not recognize a vga over cat5 extender. Adding a distribution amp or edid emulator between the DualHead2Go and the cat5 extender sending unit is recommened.
  • The DualHead2Go may not recognize a switcher or scaler as a monitor. Adding a distribution amp or edid emulator between the DualHead2Go and the switcher or scaler is recommended.

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